Our Web Returns Policy:-
We have a no quibble return policy. If you are unhappy with any item/s you have bought from us you may send them back within 28 days for a refund or to exchange them for something else or within 14 days if they were bought in the sale or with a discount. All returns must be unworn and in pristine condition with original labels and packaging. When your goods arrive and you try them on please make sure you are not wearing make-up, perfume or deodorant which may mean you cannot return them in pristine condition. Sorry, but we can’t refund any garment which is damaged or shows signs of wear. Unfortunately we cannot refund the postage for an order so please bear this in mind.
Please return the goods along with a copy of the original packing sheet and in the original box where possible to :Katie Kerr Limited 22 Hill Street Corbridge Northumberland England NE45 5AA Please retain proof of postage and please ask the Post Office or your carrier if the returned items are insured until they reach us.
As soon as we receive the return safely we will process your exchange or refund – usually within 2 working days.
If you have any questions please call us on 01434 632220.
Our Shop Returns Policy:-
We have a no quibble return policy. If you are unhappy with any item/s you have bought from us in one of our shops you may bring them back within 14 days to exchange them for something else or for a credit note. Please note that we do not offer refunds for items bought in one of our shops unless the item is faulty. All returns must be unworn and in pristine condition with original labels and packaging.